Support Scope
If you need support, please send a ticket for each new request, don’t re-open - closed tickets.
Chkserv owns https://wpsimplefix.com/ which provides free WordPress and Elementor guides and tutorials.
We Have You Covered
If you host your website on our servers, the support team are happy to assist you with any of the following issues ( FREE Of Charge ):
- Server Stack
- We take care of all the maintenance needed to keep the operating system, software packages up-to-date.
- We take care of all the maintenance needed to keep the operating system, software packages up-to-date.
- File Permissions
- SSL Setup & Configure
- Database Connection Issues
- Troubleshoot – Rule Out Server Issues
- Cloudflare Related Configuration ( If managed by Chkserv )
Chkserv Pro Services
If it requires us to login to your website, then Pro Support Fee’s will be charged to your account.
- Changes to the content of your website
- Adding / removing custom code
- Remove malware
- Learn More Here: https://chkserv.com/pro-services/
Not Covered
Chkserv provides a platform optimised for WordPress. However, we don’t take on development responsibilities for our clients.
- Build content
- Graphic design
- Development & design
- Create images
- Create videos
- Create a plugin
- Custom SEO work
- Boost page ranks
- SEO Optimisation
- Speed Optimisation
- Increasing site traffic
- Building site backlinks
- Make your site mobile responsive
- Transfer a non-WP site to WordPress
- Set up a template for specific pages
- Work on a highly customised theme
- Work on customised WooCommerce
- Fix WooCommerce extension bugs and conflicts.
- Optimisation of your website for improved performance
- Changes to the functionality of your site’s theme and plugins.
- Assisting in migrating your site away from Chkserv
- Any code editing.
External Software / Services
- We don’t provide support for 3rd party software/services.
- We DO NOT offer remote support into your computer, to assist or show you how to fix 3rd party services.
- We only support websites we host on our servers.
